Comments on: 2002 Oil Pump

By: MIKEC

MIKEC — Thu, 27 May 2004 12:00:00 +0000

2002 Oil Pump – WHOA RICK. I did not blame anyone. I just can’t understand why a VW service department would throw money out of the window. If the customer has legitimate oil change records (not phonies that his buddy at the gas station gave him) then I can see no reason why this is being denied. As I stated in my first reply.. I love doing warranty work, the customer gets their car fixed for free and the dealership gets paid by VW.

By: 297

297 — Thu, 27 May 2004 12:00:00 +0000

2002 Oil Pump – Rick,

Find another dealership. One that gets good customer service ratings. You can find one near you here: http://1.8t.org/dealers/

Your ignition coil problem should have been silently during one of the 5k/6mo. services.

Furthermore, isn’t this a drivetrain issue? Your 2002 is covered to 50,000 miles, so yes, this should be a warranty repair.

Find a better dealer. They do exist.

By: 297

297 — Thu, 27 May 2004 12:00:00 +0000

2002 Oil Pump – That was addressed to Tom, sorry.

By: MIKEC

MIKEC — Wed, 26 May 2004 12:00:00 +0000

2002 Oil Pump – As a VW service manager I feel there must be more to this story. If you indeed have legitimate, verifiable, oil change receipts at 5,000 mile intervals since the car was new there is no reason for a dealer to deny your warranty for the repair. VW dealers are paid by VW to make such repairs. I love doing warranty work. The customer gets their car fixed for free and I make $$$. Now please be totally honest…have you done your oil changes as you should have?? Do you have actual receipts??

By: rick

rick — Wed, 26 May 2004 12:00:00 +0000

2002 Oil Pump – Typical VWOA response. What did YOU do to make our car break?? It COULDN’T have been us.

Did you read the sentence that included “”records for oil changes”"? Why is your first response an accusation against the owner?

Typical of VW. And the reason for this site.