9/20/99 purchased a 2000 Jetta GLS 5sp 2.0 liter 115 hp 4 cylinder $20,614
First Month:
Air conditioner leaked and had to be recharged.
Check engine light came on.
Gear shift knob broke. (loose)
Check engine light on again…..Second time.
3 Months Later:
Burning oil at 3k……Dipstick was dry. Burning 1 quart every 1,000 miles.
Glove box hinge broke…..
Rear defroster had two strands that didn’t work.
Sunroof broke.
Front floor mats broke.
Seatbelt recall from VW.
Front window fell out and crashed inside of the door.
Engine light came on…..Third time
Numerous calls to the VWOA #800 line?.no luck.
6/11/00 Wrote letter to VW Dealership outlining my concern about the oil consumption
Started oil consumption test at Dealership.
Talked with 2 Service Managers (one quit) and VWOA Rep. Both said oil consumption was “”normal”". Told by dealership and VWOA rep. that this was a “”break-in”" process and it would disappear at 15k. It didn?.
Dealership ignored me.
Young VWOA Rep. taught me how to read a dry dipstick. (I was rebuilding engines in the 60’s!)
Given VW Technical Service Bulletin #92-01 dated 1-31-92….said .85 quarts per 1,000 miles is Ok. I said 1 quart of oil per 1,000 miles is way too much! I was correct.
It is very? very easy to run one of these vehicles dry of oil in between oil changes. I can? imagine purchasing one of these Jetta? ?sed?without knowing the history.
6/22/00 Replace front floor mats…..second time.
6/25/00 Check engine light (mil) on again…..3rd time
7/18/00 Contacted lawyer at http://www.lemonlaw.com
8/3/00 Lemon Law / Breach of Warranty Case filed in court against VWOA.
8/22/01 Front window crashed into door…….second time.
9/25/01 Went to Arbitration Court
9/25/01 Negotiated Settlement just prior to court appearance.
9/25/01 Won Settlement (It took 14 months)
9/25/01 Told to start going to a different VW dealership with a different VWOA Rep.
Something is wrong with the brakes?.
10/19/01 Replaced the rear brake pads 40k……front pads were perfect! (?) Rear pads were completely worn out…..front pads still had 3/8″”……either defective pads or defective braking proportioning. This is a 5 speed…..the car stalls in first gear with just one click on the emergency brake! (and we don? ride the brake!)
Talked to new VWOA rep. He said it was known for the 2.0 liter engine to burn oil because of defective rings. He said the first VWOA rep. should have told me that and offered to fix the problem.
He said that deglazing the cylinder walls and new rings would fix the problem. It didn’t.
One of my biggest beefs with VW is that they are not honest with you. They extend ?arranties?..to original owners only? like with the oxygen sensors, but why not an outright ?ecall? Would this be the basis for a class action suit????? If thousands of vehicles had problems, and it had to recall all of the following items..?.the glove box hinge breaking , engine (mil) light remaining on, dash lights malfunction, rear brakes wear issues, broken clutch problem, broken sunroofs, oxygen sensors malfunctions, window regulators issues, cup holder breaking, oil consumption and ring problems, broken floor mats, air conditioner leaks, and mass air flow sensors malfunctions. Thousands of people are having the same problems??Who is there to help us? It isn? VW?
Here are several other links to glance at?.
http://www.myvwlemon.com/ubb/Forum1/HTML/000252.html
http://www.myvwlemon.com/ubb/Forum1/HTML/000155.html
http://www.myvwlemon.com/ubb/Forum1/HTML/001114.html
12/22/02 42k?Oil consumption has tapered off a little?only adding 21 quarts of oil since purchase. Average of 1 quart every 2,000 miles. Still too much.
1/07/02 43k New rings and deglazed cylinder walls…..part of the settlement to stop oil burning.
1/07/02 Replaced broken front mats (3rd time) with rubber mats.
1/07/02 Replaced temperature gauge sensor.
1/07/02 Replaced Mass Air Flow Sensor…..to fix engine light. This probably broke the oxygen sensors listed below.
1/07/02 Fix glove box hinge……second time.
1/07/02 Fix both front windows with new clips……3rd time.
1/07/02 VWOA Rep. refused to fix rear window defroster. (too costly!)
12/14/02 Glove box hinge broke…..third time.
5/13/03 Car wouldn’t pass state inspection…..2 Oxygen sensors……$360. (later reimbursed)
6/22/03 Waiting for official VWOA recall on glove box hinges. Mine has broken 3 times?.and is currently broken. We only use it 6 to 8 times per year! (Max.) Come on VWOA?It is ?ust like?the window regulators and mass air flow warranties!
7/24/03 Front window crashed down into door…….4th time
7/26/03 75k Talked with VWOA Rep. Told him the car had 75k and still burned oil at the rate of 1 quart per 1,000 miles and that the new rings and deglazing didn’t help. VWOA rep. said he couldn’t help with the oil burning. (Said that rings and deglazing cylinder walls usually was a ?ix?for oil consuming engines) Also told him the front window fell down into the door for the 4th time and the glove box hinge broke (3rd time) He said that he would pay for the windows…..”"now”" they had stronger plastic clips……but I would have to pay the labor for the glove box.
7/28/03 Car in shop to fix front windows……4th time.
7/28/03 Declined offer from VWOA rep. on repair of glove box hinge…..I wasn’t going to pay the labor. (Figured these people are stupid!?.why should I pay the labor for a repair?.if they keep putting the same defective hinge on?and getting the same failure!) Sure glad they don? work on the space shuttle.
10/1/03 VW Window Regulator Litigation notice received. My windows broke 4 times.
11/04/03 Dash lights blink…..sometimes they work…..sometimes they don’t.
11/22/03 Intermittent trunk light…..same way.
11/28/03 Mass Air Flow Sensor Warranty Extension……noticed received from VW. Looks like they brake every 2 years….mine was replaced at 2 years…. 43k. The extension notice says 7 years or 70k. I am screwed again…..my car has 80k and broke at 43k. Wonderful.
3/12/04 Front of plastic cup holder brakes off?hardly ever used. I fixed it with a piece of stiff wire.
6/15/04 90k?I have added 45 quarts of oil since purchase! 1 quart every 2,000 miles.
7/19/04 91k Replaced plug and plug wires and oil change ($258)……(This should have been done at 50k…..kids!) …..No beef with this as it is normal (missed maintenance)……but $258 is very expensive for 4 plugs, plug wires, and an oil change.
7/19/04 Mentioned that the car still burned oil to the dealership ….They asked if I was the original owner……told to start an oil consumption test (again!) at 91k. Told to drive it 1,000 miles and come back.
8/24/04 92k….Drove it 1,000 miles…..Technician agreed that it burned oil at the rate of 1 quart per 2,000 miles and that the new rings were not helping. I was told it needed a new engine and that they would order one.
Minimum of at least 20 repair visits to the dealership so far?(That is 40 trips, down and back?correct?) I have only had it 48 months!
9/01/04 Source for legal opinion on VW oil consumption
http://www.lemonlawclaims.com/Volkswagenoilconsumption.htm
9/10/04 92k Dropped the car off at the Dealership to have an new engine installed.
9/11/04 Told that the new engine comes with a new water pump, timing belt, and plugs. (I just put new plugs in last month!) But they found the clutch to be 80% worn……20% good….so they would recommend replacing it…..($350) The first mechanic said the clutch should go to ?round?160k…..with normal usage. Now they get in there at 92k and say it is 80% worn out……With this cars history, and all the deceit, how can I believe what I am told? They also suggested replacing the vacuum hoses ($40) and the coolant flange at ($35)…..which is known to break (?). I have no beef with the alternator belt at ($55) that is normal at 92k or less.
9/17/04 93k Took the car in for tires?noticed the rear rotors were ?lightly grooved?and needed turning down. The grooving was more than likely from the first set of factory pads that wore out so quickly and got metal to metal ?or a day? Rear pads need replacing again (1/8?remaining)?first set of rear pads went 40k?.and now it has 93k. (Replacements were VW OEM pads! Oh great!) The fronts are original, need replacing (93k), no beef with this?but they still have a ? of meat remaining!(?) This cars wears out ?ear?pads twice as fast as the fronts! Something is wrong. This is ?nheard of?in cars with front wheel drive. Should be equal or slightly more wear on the front pads! We don? ride the brake?.either! And it is mostly highway driving?.
This story just keeps going?.