Does anyone know where I can get more info on the Warranty Extension for the O2 Sensors or coilpack? I was told I need to replace the 02 sensors. There is a terrible smell when I turn on Air conditioning. Is that related to the coilpack?
Thanks for the help. CB

Has anyone had a dealership stand behind their product and buy back one of their cars??? Not only is this JETTA 2001 a lemon its a time robber and lots of money out of my pocket. I paid 23,400 for a new 2001 JETTA and it is a piece of shit. VOA is like a dog chasing its tail…i call VOA and then VOA calls the dealership and then VOA calls me and says sorry cant help you!! then i call VOA and start the process over again.i am getting no where fast. Has anyone made progress with this vicious circle?? If so what and how???? I purchased an new car instead of a used car so I would not have service issues………I have more service issues on this new car than i ever had on a used car….HELP

i have had 23 problems with this car. It only had 14,000 miles on it. the most recent problem is the MIL light comes on. this time the MIL light requires 131.00 for a engine coolant tep sensor device (THEY THINK) Last week the MIL light was the door locking sensor was bad and they wanted $400.00 for this repair. If you dont repair this device the door on the driver side does not lock and if the door is left open for longer than 45 seconds the security code starts to sound. Then before that the oil just was vanished. They have an oil consumption test in progress…well see. Then the floor board just filled up with 3 inches of water…said i needed to cut ends off the hoses inside both front door to let the water drain because i have a sun roof??? Then the window just dropped off its tracks and fell…still not repaired and i am fighting this today…then the car would not start at all…and on and on and on………..HELP

Has anyone with a cup holder located above the radio had any problems with it ratteling like crazy only when its cold out? This is my current problem that is driving me crazy! Well and a rattle in the dash, and in the back door on the drivers side. Otherwise so good so far…
Oh yeah one more question… and you can e-mail me with some feed back.. how do i take the dash apart to install a new stereo deck? Anyone know little tricks, or things to watch out for.. and so on, let me know
Thanks!
<~ 2001 Jetta Wolfsburg Edition 1.8T

This is a complaint letter for the following Volkswagen Dealership:
F&S Volkswagen
3746 Boston Road
Bronx, NY 10466
(718) 920-1400

I am sending this letter to express my aggravation and disgust with the way F&S Volkswagen does business. I am the owner of a 2004 Volkswagen Passat. My mechanic dropped off my car, on Monday October 4, 2004, to F&S Volkswagen 3746 Boston Road Bronx, NY 10466. The airbag light was illuminated and needed to be reset. F&S managed to reset the light, but later that afternoon the ABS light became illuminated.

I turned my car in to F&S on 10/4/04. I called F&S on 10/6/04 inquiring about the status of my vehicle. The call was frustrating to say the least. I was transferred a total of 4 times without being helped. My independent mechanic, who had been in contact with F&S, informed me that the F&S service advisor was complaining that I called too many times. As the owner of the car I have a right to know what type of service is being done and as an educated consumer I have a right to question F&S. Needless to say, up until that point F&S still had not done any work on my car. After 5 days of having my car, there was no diagnosis and estimate turnaround time. According to Volkswagen Customer Care, F&S did not begin work on my car because I did not have an appointment when the car was dropped off. Knowing this, F&S could have at least provided me with an estimated timeframe. I am utterly disgusted by the treatment that I have received at F&S.

I am an employed person and I use my car on a daily basis to get to and from work. I informed the customer care line that I needed a loner car as my lively hood depends on it. I was told by Customer care that F&S only provides loners during an emergency. Customer care also mentioned that they could not force F&S to provide me with a loner. Well if my situation does not constitute an emergency than I do not know what does. I was in an accident that made my car immobile, which in turn made my daily commute to New Jersey and back to New York impossible. Public transportation is not an option for me as it is not available in the area of New Jersey that I work in. I explained my situation to F&S and they still would not budge. Courteousness goes a long way in customer care. Unfortunately, F&S has not discovered this yet. I was out of work for 4 days because of this preventable situation and F&S should know about it.

I made a follow-up call to F&S on 10/7/04. I asked to speak to the service manager. What can I say? He was absolutely rude and disgusting. Before I had a chance to state my reasons for calling, he blurted Were still working on it!. On top of the fact that he should never have taken this tone with me, the service manager did not even answer my question! I had had enough and decided to take my business elsewhere.

My mechanic picked up my car on 10/8/04. Not surprising, after 5 days, F&S still had not diagnosed my car.

This entire experience has fouled my overall opinion of Volkswagen. Personally, I will never patronize this establishment again and I will inform all of my friends and family of the treatment that I have received. I would recommend to you that you require the staff at F&S to complete customer service training. Finally, even though I like my car, chances are that I will never purchase another Volkswagen vehicle. If there is no support for a Volkswagen owner it truly causes barriers that make the vehicle impossible to own.

Disappointed, frustrated and irate customer,

My girlfriend brought her leased 2.0 Jetta in for a $29 oil change. While there she was told it would require a “20,000 mile service” at $289. While they performed this task which basically consists of the oil change and a test drive they determined that her brakes, which worked perfectly required dismantling and lubrication for another $200+. When I called the dealer to ask him what he was doing I was informed the brakes were rusty and that it “was too late, the car is on the lift.” Complaints to VW have resulted in them telling us that the rust was a result of my girl’s “driving habits” and brakes are a “wear” item. Can somebody tell me how rusty brakes relates to wear or driving habits? Why is it that my 34 year Plymouth is parked outside on a dirt driveway and does not suffer from this malady?

I have a 2001 Jetta V6. Two times now the car has (once at 35 mph and once at 70 mph on the highway) had the interior warning lights come on and the car jerked. As if it shut off. It immediately came back on but it was pretty scary. Someone told me it might be the computerized ignition syetem. I have also noticed the interior lights on the dash and outside headlights dim when I roll up the window. Also, power windows and sunroof have started acting up. Has anyone had this problem. I am thinking about trading it in, no I am definitely trading it in. what a piece of junk. And it only has 34k miles!!! I think I got a lemon! Also, does anyone know cost associated with fixing this problem. May be better just to trade it in…

I just purchased a 2004 Jetta and after 3 days the clutch pedal started to click. I took it to the dealer and they said the clutch switch needed to be replaced. Fine. After the repair, it was still clicking and they said that it was 98% better and now the clicking is normal. Last Monday (3 weeks after I purchased the car) the brake pedal is clicking. The dealer replaced the brake switch and said there is no clicking now. The pedal is still clicking. Does anyone have any suggestions as to what the problem might be?

Hey again guys, so I lock my car up tonight and walk away. As I turn my back the alarm starts freaking out for no reason. I ulock and lock it up again, go inside. 10 mins later I hear it going off again waking all my neighbors up (awesome). Is this a battery problem?

99 beetle-with mental problem
this morning i was minding my
own business driving to school, out of nowhere my car stalls (i think) it felt like someone had slammed on the brakes which MY foot was not on. what is the problem and how much is this one going to cost. as a side note my car has had several problems and not the small kind either. the transmission had to be replaced at 45000 miles. i had to go in for service because my cadillac converter went out. oh yes i do love the smell of rotten eggs.(as does everyone who i was around). my favorite one is when my brakes starting squeking because i was down to the warning tabs, well too late my brakes had already eaten some of my rotor off. yes my car was deemed by my family as unsafe until fixed seeing as how i had NO brakes. I have always had great service at the local dealer but the company is horrible, they make cute cars that really do have mental problems. why cant we have a car that lasts and runs like other companies. i am really tired of something new being wrong every other month!!!!!!!!!