VW Customer Satisfaction up 5.3 points from last year.
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J.D. Power 2004 APEAL Brand Rankings
To skeptics and naysayers: this is what you wanted, right? For VW to improve customer relations, that would typically mean better service and more reliability, so why not rejoice? You complained, VW answered, it’s no longer the bottom of the barrel.
Of course, if you’d rather continue to complain, I suppose it’s absolutely unacceptable that VW jump only to above the industry average rather than leap to the Top 5 after being second to last just last year!
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Ronster Said,
November 11, 2004 @ 5:39 am
VW Customer Satisfaction up 5.3 points from last year. – .
297 Said,
November 11, 2004 @ 10:53 am
VW Customer Satisfaction up 5.3 points from last year. – What, no applause?
rick Said,
November 11, 2004 @ 11:00 am
VW Customer Satisfaction up 5.3 points from last year. – Applause?
I’ll applaud when VW fixes my car.
I’ll applaud when VW reimburses me for the ridiculous unnecessary expenses I’ve incurred.
I’ll applaud when VW apologizes for taking my money and then treating me like dog sh*t as I suffered the falling apart of the car.
In other words, it’s extremely unlikely I’ll applaud this statistic.
297 Said,
November 11, 2004 @ 12:18 pm
VW Customer Satisfaction up 5.3 points from last year. – How about an acknowledgement that perhaps they’re treating newer customers better. Sure, sucks for most of the folks who’ve posted on this board, but at least the wish of many that VW get off its ass and improve its relations is being fulfilled to some degree. It’s a statistic, sure… but it’s the same statistic posted on this board when it showed VW second to last.
Regarding your situation, where does it stand now?
Beck Said,
November 12, 2004 @ 4:56 am
VW Customer Satisfaction up 5.3 points from last year. – Volksyugo is still a bottom dweller when it comes to quality….Riiiight?!
It was just too good to be true!
Such “”APEALING”" cars though, if that’s what you’re into!
297 Said,
November 12, 2004 @ 6:00 am
VW Customer Satisfaction up 5.3 points from last year. – VW style certain is appealing, and I’m sure many folks on this board purchased one because of that appeal (and its brilliant marketing campaign for the MkIII and MkIV in the mid-90s).
Cross your fingers for the MkV — it’ll be make or break for VW with that model.
rick Said,
November 12, 2004 @ 7:31 am
VW Customer Satisfaction up 5.3 points from last year. – As I said here,
“The VW, the first time you drive one, has a certain allure that sucks you in and makes you write a check.”
That would be fine if I wanted to hang it on my wall. But I needed it to bring me places in one piece (the car and me). It didn’t deliver (literally).
Ronster Said,
November 12, 2004 @ 8:58 am
VW Customer Satisfaction up 5.3 points from last year. – Here’s an up-to-date reliability ranking from CNN/Money and Consumer Reports. The Passat earned the lowest rating of any car in the survey, while the Golf, Jetta and New Beetle dominated the “Most Unreliable Small Cars” list. Check it out: http://money.cnn.com/2004/11/08/pf/autos/cr_auto_reliability/index.htm
297 Said,
November 12, 2004 @ 10:11 am
VW Customer Satisfaction up 5.3 points from last year. – Actually, I thought they were one and the same. My apologies if that is the case. But what about the other two links?
rick Said,
November 12, 2004 @ 10:22 am
VW Customer Satisfaction up 5.3 points from last year. – Here it is as a link…. it may be time for a post of the month nomination!
money.cnn.com/2004/11/08/pf/autos/cr_auto_reliability/index.htm
These models earned ratings Most and Least reliable in Consumer Reports’ 2004 reliability survey.
rick Said,
November 15, 2004 @ 9:02 am
VW Customer Satisfaction up 5.3 points from last year. – Interesting excerpt from the above article… makes you go “”hmmm….”"
Most Volkswagen models were rated far below average for reliability. The all-wheel drive Volkswagen Passat received the lowest reliability rating of any vehicle in the survey.
A spokesman for Volkswagen of America did not deny that the company’s products have had problems.
The company has been working to track and correct reliability problems, he said, adding that customers should see results in upcoming redesigned 2005 versions of several of its cars.
As if we’re gonna buy another VW to see if they work.
Chombi Said,
November 15, 2004 @ 10:43 am
VW Customer Satisfaction up 5.3 points from last year. – Sadly, it will take years and maybe a whole generation of drivers, before they can get back everyone who jumped away from the brand. Didn’t they learn from the 80’s Audi debacle. The unintended acceleration problem was never really figured out or proven either way, but the slow reaction of Audi’s marketing and legal departments led to a long run of dark days for the brand. Must be 20 years of slow business before they were able to get that monkey off their back. Too late VW, just too little too late.
rick Said,
November 16, 2004 @ 1:34 am
VW Customer Satisfaction up 5.3 points from last year. – Just to be completely inconsistent -
I like the mustang but could never own one (too “”mid life crisis”" for me);
I could never drive a car the color of bile;
I don’t like VW’s
Shomare Said,
November 16, 2004 @ 2:16 am
VW Customer Satisfaction up 5.3 points from last year. – I drove a 2004 Mustang GT just for fun the other day.
What a fantastic car. More power than the average person needs and it handeled well to boot.
I’d have to agree that it is a bit “”mid life crisis”". That and the fact that I have three kids would prevent me from owning one.
Other than that, they are going to sell millions of them.
297 Said,
November 16, 2004 @ 2:33 am
VW Customer Satisfaction up 5.3 points from last year. – Oh, Ford sells a lot, sure. But their reliability isn’t all that great, either.
Yeah, I’ll never own that GT — but it’s such a welcome sight after the devolution of the Mustang since the 80s.
Beck Said,
November 16, 2004 @ 3:25 am
VW Customer Satisfaction up 5.3 points from last year. – I noticed that the reliability report was generated by the Consumer Report magazine group. I never like the way that Consumer Report had marked the Passat as a recommended buy for the last few years, totally ignoring the fact that the circles in the data tables they publish for the different years the car was sold start turning blacker and blacker after a couple of years. They misled the public that way and many thought that they were buying a reliable car. That was totally brainless in their part. I wouldn’t be surprised if they keep marking the Passat as a good buy through the coming years, even when they release this gloomy report on how it rated dead last on their recent surveys for reliability. Can’t trust anyone anymore these days. They’re more like the car magazines that base most of their opinions on a day at the track and, at most, a year loaner from the car companies. They don’t have to live with the cars as long as us consumers do. I bet everyone of the cars they have returned to the car companies still have that “new” car smell.
YupOldBull Said,
November 16, 2004 @ 5:14 am
VW Customer Satisfaction up 5.3 points from last year. – Fraud.
It is a strong word and it is appropriate for use here. Where is our State Attorneys General when we need them?
297 Said,
November 16, 2004 @ 9:05 am
VW Customer Satisfaction up 5.3 points from last year. – Call it what you will, the MkV should be a mature platform. Almost all its electronics have been derived from the lessons learned in the MkIV. Former 3rd-party parts such as the door module are now in-house.
That said, VW continues to flirt with danger in providing more performance features such as a brand new engine with a different form of fuel injection (the fuel stratified injection turbo engine) being introduced in US models, plus the DSG (direct select gearbox) transmission, which features a dual wet clutch that allows for smooth transitions between shifts — this is coupled with a tiptronic interface.
A new design, no matter how amazing, always introduces the possibility for problems. Of course, the DSG has been around for 2-3 years now (it’s in the Golf R32) and the FSI actually sounds much more efficent and less turbulent than the current fuel injection design in cars — so we’ll see how they fair on the road.
I realize Ford’s not doing so hot, either, but I just saw the new Mustang GT on the road over the weekend and other than the buyer’s taste in paint (ricer lime green!?), that car looks gooooood.
Shomare Said,
November 16, 2004 @ 9:43 am
VW Customer Satisfaction up 5.3 points from last year. – Dont know what makes you think ford is not doing well.
When you look at the whole product line (six new cars for 05) they are selling well.
Volvo (owned by Ford) just set back to back sales records for the months of September and October.
They have some very innovative stuff and are planning more. Frankly, I wish I owned stock in the company.
As far as the ricer green you mentioned. That is a classic Ford color that was brought from days gone by. Its an acquired taste and if you were an automotive enthusiast (especially the Ford brand)you might be more inclined to like it.
miriam Said,
November 17, 2004 @ 8:37 am
VW Customer Satisfaction up 5.3 points from last year. – VW Customer sErvice has not improved whatsoever. I bought my car back in 2000, and I was only asked to take a survey after my first vist to the dealer. So yeah, first time visitors probably do get better service, but after that.. well you all know how the story is.
I’ve had more problems with my car that you can believe. How the f*ck is it normal that my car consumes all its engine oil just 1800 miles after my oil change (from the dealership). My engine was smoking and the cap melted from the overheating of the engine, but when I called my dealership, in Englewood Cliffs, NJ, I was told that this was normal?!
Not only that.. my car failed inspection… (b/c the engine light has a tendency to go on as it pleases) at less than 4 years old..
Can’t we file some kind of civil law suit??? This is absolutely ridiculous and unacceptable.
YupOldBull Said,
November 17, 2004 @ 8:54 am
VW Customer Satisfaction up 5.3 points from last year. – VWOA only moves when there is a threat of litigation, litigation, or a safety related issue.
I know of only one exception to this. That is when the EPA came down on them to do something about the oxygen sensors. (and even this might have been litigated!)
http://yosemite.epa.gov/opa/admpress.nsf/0/51b9e9efe0d25b3d85256b3e00634d10?OpenDocument
The EPA calls it a recall but VWOA calls it a warranty extension? That is a big difference!
Does the EPA also know about the oil burning 2.0 litre engines out there! My 2000 Jetta has burned 45 quarts in 93k! State inspections and pollution control is a big joke!
Fraud is the word that comes to mind.