Hello everyone!
I thought I would share my story of VW trouble with you all. I purchased a 2002 VW Golf GLS on October 5th from 112 Auto Sales on 112 in Patchogue. (Which, by the way, they’re fantastic people over there.) On 11/20 I was cutting through a school parking lot to get to my boyfriends house when suddenly, I heard a loud bang. I thought I had hit a pothole and gotten a flat tire. That is, until I smelled it. The passenger side curtain airbag and the one in the seat had deployed. My boyfriend who was sitting in the passenger seat was holding his arm against him and coughing. At this point the car had stalled to a stop. I put it in park, got out, and opened his door. I had him sit down to catch his breath because the wind had just been knocked out of him. As he was sitting down, I went into the hatch and pulled a flashlight out my emergency kit. I checked out all four tires. No flat. Okay then, why did the airbags deploy?
I went back to check on my boyfriend, who was still coughing. He inahled some of the smoke from the airbag, making him cough so much. He told me to call my insurance company. I called, explained the situation. Since this was 10 at night, the claims guy had to call me the next day. He called 9 AM on 11/21 and I explained to him what happened. He took down my boyfriends number and told me my choices. Pay my $500 deductible and they fix everything. I said sure. They towed my car (which I had to drive home) to their mechanic. Inspector couldn’t look at it on 11/21, but got to it on 11/22. He called me up and said that there was no impact for the airbags to deploy and that it was VW problem. My boyfriend calls up Donaldson and they said they couldn’t see my car until 11/29, a week later. Later that day, my boyfriend and I go down to Donaldsons and see if they can squeeze us in sooner. Some snotface there suggested we could drop it off first thing Monday morning but it could sit there for 2 days and not get looked at. After we left there, we went back to 112 and explained to them what happened. One phone call later, they told me to drop my car off at their mechanic Friday morning and they would take care of all of it. Drop the car off, and Friday afternoon we call the mechanic, Bill, and he ran some diagnostics. His computer came up with a bunch of codes he had no idea what they meant, but said one thing for sure is that there was no reason why the airbags should’ve gone off. There was no impact.
Ha ha.. funny. Second person to say that. He calls up Donaldsons and they tell him to bring the car to them on 11/29, same day they told us. They tow it over there and come 11/30, Donaldsons is saying they inspected it and there’s an impact point on the rail on the passenger side. My boyfriend explains to them that TWO different people inspected the car and they said there was NO impact. Two people who have no link except me. Felipe over at Donaldsons said he would call up VWoA and see what they say. It is now 12/4. It has been 2 weeks since my airbags went off and I’m just getting the run around from Donaldsons now. Felipe is not there today and tomorrow, and apparently, neither is the gentlemen Joe who is supposed to be handling Felipe’s cars. You call and ask for a service manager and you just get voicemails. No one ever returns your calls. My claims guy, Steve at Progressive called my boyfriend today and told him that if nothing is done with my car by the end of the week, to go down to Donaldsons, get the car, bring it to their mechanic and they’ll fix it and then go after Donaldsons to reimburse me for my deductible.
I LOVE my car. I have had no other problem except this one. I HATE Donaldsons VW. Their staff is ignorant, pompous asses and my patience with them is running very, very thin. I am contactin the BBB about their ways and I will never, ever, ever give them business for as long as I live.