2007 rabbit, clutch fails at 10k miles

I recently went in for my 10k mile oil change, which as most of you know is merely my 2nd oil change. Ironically the day of my oil change I started to notice my clutch behaving strange. By strange I mean I couldn’t down shift, without grinding, and I could shift normally without a serious effort to get it into gear.

When I got my oil change the service guy asked if there was any issues and I told him my clutch was behaving weird, but he never wrote that down on the service report.

After a whole week of waiting they finally tell me its a mysterious problem they have never seen before. Several days later I am told it was the clutch and the flywheel and that I was to blame for it because I drive my vehical hard. So of course this isn’t covered under warrenty (go figure!)

But this is only the beginning.

Then they start to tell my mother than I am keeping secrets from her and have been lying to her about my driving habits. So who do they think they are now? Dr. Phil?!

The total damage is around 3,000 dollars but after much argument bc my entire family owns vw’s they settled for half of the original payment. And they said they did this out of the “”kindness of their hearts”"

B.S!

To me this seems like they know there is something wrong with the car, but won’t admit it.

The servicemen have been complete jerks to me and my family and have judged me for being 21 and think I am some person who is hot rodding around.

My family knows a lot about cars and personally I know its physically impossible to burn out a clutch let alone a flywheel after 10k miles! This car is still brand new!

We are still fighting the payment and have filed a case with VWoA. So we will see what unfolds in the future.

1 Comment »

  1. timwigle Said,

    September 13, 2007 @ 10:36 am

    Cold and calculating – The exact same thing (a catastrophic clutch failure) happened to me, at 15K miles and of course VW looks for any way possible not to honor a warranty. I have called and called and tried to negotiate a fair settlement with customer service, but it gets you nowhere. All I can do is tell EVERYONE I KNOW NEVER EVER BUY A VOLKSWAGEN. It’s not worth the trouble of dealing with everything that breaks on these poorly made cars and especially. VW warranties aren’t worth the paper they are written on.

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